Terms and Conditions

Preface

www.japanden.com is offered to you free of charge for your personal use and is subject to these Terms and Conditions. By using www.japanden.com you consent to be bound by the following Terms and Conditions.

Please read these Terms and Conditions carefully before using www.Japanden.com and/or you submit your order to us. These Terms and Conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms and Conditions or require any changes, please contact us to discuss.

Please note that these Terms and Conditions do not affect your statutory rights.

Information about us and How to Contact Us

We are JRPass Ltd a company registered in England and Wales. Our company registration number is 06697979 and our registered office is at Office 360, 88 Lower Marsh, London SE1 7AB. Our registered VAT number is 987245570.

You may contact us by telephoning our customer service team by writing to us at [email protected] and/or JRPass Ltd, Office 360, 88 Lower Marsh, London SE1 7AB.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

"Writing" includes emails. When we use the words "writing" or "written" in these Terms and Conditions, this includes emails.

Amendments

We may occasionally make changes to our Terms and Conditions. If this concerns you, you are advised to check the current Terms and Conditions prior to every purchase. If you continue to use www.japanden.com after the date of a change in our Terms and Conditions, your use of www.japanden.com indicates your agreement to be bound by said new Terms and Conditions.

Copyright and Intellectual property

Unless otherwise stated JRPass Ltd is the owner of all intellectual property rights on www.Japanden.com The content of www.japanden.com is protected by copyright, trademarks, and other intellectual property rights. JRPass Ltd shall retain ownership of all intellectual property rights. You may retrieve and display the content of www.japanden.comon a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.japanden.com without written permission from JRPass Ltd.

Site Availability

Your access to www.japanden.com may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. JR Pass Ltd will attempt to restore the service as soon as reasonably practicable. Changes are periodically made to the information on www.Japanden.com. JRPass Ltd and / or its respective suppliers may make improvements and / or changes in JRPass Ltd at any time.

JRPass Ltd's liability

www.japanden.com is provided by JRPass Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

www.japanden.com provides content from other Internet sites or resources and while JRPassLtd uses reasonable endeavours to check the accuracy of information published or made available on www.japanden.com . You should note however that JRPass Ltd does not warrant that such information will be error free and the user acknowledges that the information, products and services published or made available on www.Japanden.com may include inaccuracies or typographical errors. Specifically, whilst care is taken to ensure that ticket availability is kept up to date, prices displayed may no longer be correct.

JRPass Ltd and / or its respective suppliers makes no representations about the suitability of the information, products, and services contained on www.japanden.com for any purpose. To the maximum extent permitted by law, JRPass Ltd and / or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, products, and services, including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title, and non-infringement. In no event shall JRPass Ltd and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of www.Japanden.com or with the delay or inability to use www.Japanden.com, or for any information, products, and services obtained through www.Japanden.com, or otherwise arising out of the use of www.Japanden.com, whether based on contract, tort, strict liability or otherwise, even if JRPass Ltd or any of its suppliers has been advised of the possibility of damages.

In particular, we disclaim all liabilities in connection with the following:

• incompatibility of www.japanden.com with any of your equipment, software or telecommunications links

• service errors or interruptions, unsuitability, unreliability or inaccuracies of content provided by JRPass Ltd

• inadequacy of www.japanden.com to meet your requirements

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are as described and match information we provided to you and any sample or model seen or examined by you which is not of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable as a result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

Please note we only supply the Goods and/or services for domestic and private use. If you use Goods and/or services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible to you for the service or goods provided by hotel/accommodation provider and any disruption, damage and/or loss caused to you as a result shall not be our responsibility.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.japanden.com.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to our customers, www.japanden.com includes links to other web sites or material that are beyond its control. JRPass Ltd is not responsible for this external content, or for any other site outside of www.japanden.com and you shall proceed at your own risk. JRPass Ltd does not endorse or sponsor the products, services or content you access and / or purchase through any linked site. You will be subject to the terms and conditions of use for all and any such linked site and any goods or services purchased therefrom. JRPass Ltd has no liability, howsoever arising, in respect of such linked sites, their content and operation.

International Use

JRPass Ltd makes no promise that materials on www.japanden.com are appropriate or available for use in locations outside the United Kingdom, and accessing www.japanden.comfrom territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken when your order is placed online and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

Japan Den Hotel and Inn Bookings(“the goods”)

Prices

We will make reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.japanden.com are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we have received payment and sent you an email confirming receipt of your order and containing the details of your order. Until we formally accept your order, receive payment and dispatch the confirmation, placement of an order will constitute an offer to purchase.

It is always possible that, despite our best efforts, the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Good's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Good’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

While JRPass Ltd makes every effort to ensure that prices in other currencies are correct according to current exchange rates, JRPass Ltd makes no guarantee that these prices are accurate or correct.

Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price.

All prices include VAT where applicable. If the rate of VAT changes between your order date and the date we supply the Goods and/or services, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods and/or services in full before the change in the rate of VAT takes effect.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item; we will not be liable to you. If it is impossible to supply an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.

If you are unsatisfied, please contact us as soon as possible and we will attempt to rectify the problem within reason. Please note that we aim to dispatch your order as soon as possible. For most orders placed Monday to Friday this will be within one business day. We can make alterations to your order up to the point of dispatch, however, once dispatched any changes to your order will have to be made via our standard returns process (below).

Acceptance & Contract

There will be no contract of any kind between you and us unless and until we actually dispatch the confirmation to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the confirmation to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.

Payment

Please note that for online sales we take payment for the goods and the booking fee at the point of checkout and not at the dispatch stage.

We accept payment with Mastercard, Visa and Maestro. Please note that for online sales we take payment at the point of checkout and not at the dispatch stage.

Hotel’s Amendment & Cancellation Policy

If you wish to amend or cancel a confirmed booking, you must contact us. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the hotel. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy.

Hotel cancellation policies may outline a period before check-in when cancellations will be subject to payment of a cancellation charge. This period does not include 48 hours beforearrival – so, for example, any cancellation means a reservation must be cancelled at least 48hours before the hotel's stated check-in time on the day before arrival to avoid the penalty. 

Please no refund is possible for cancellations within 48 hours prior to the check-out time.

Any cancellations must be made by emailing or phoning the JapanDen team as soon as possible.

Where applicable, refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card and any payment made by voucher/loyalty money will be refunded as a voucher or by reinstating the loyalty money as appropriate. Please note that all deposit payment (10% of booking) and additional charges paid at the time of booking are non-refundable.

Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.

Changes and Cancellations by the hotel

We will inform you as soon as reasonably possible if the hotel needs to make a significant change to your confirmed booking or to cancel. We will also liaise between you and the hotel in relation to any alternative arrangements offered by the hotel but we will have no further liability to you. 

Our responsibility for your booking 

Your contract is with the hotel and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

If you cancel your booking

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below. The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling:

Use of the Forum

Commercial advertising is prohibited. JRPass Ltd reserves the right to remove or edit content at any time and without any notice. JRPass Ltd also reserves the right to block or remove user accounts at any time and without any notice. By posting or commenting to JRPass Ltd all copyright to the posted content is transferred to JRPass ltd including, and without limitation, the right to publish the work in whole or in part in any and all forms and media, now or hereafter known. 

Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 5 days of us telling you about it and we will refund you any payments you have made in advance for the Goods not provided.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and JRPass Ltd ignores this, JRPass Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

JRPass Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the Goods and/or services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Goods and/or services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods and/or services in either the Northern Irish or the English courts.