About Us
Welcome to JapanDen...
We're an independent travel booking platform designed to help you find the perfect place to stay in Japan. Founded in 2021 and run by a passionate team of travel experts, we offer the very best accommodation and activities from across Japan, with unrivalled value for money and expert guides to take you off the beaten track for the most authentic and unforgettable experience.
The seeds of JapanDen were planted more than ten years ago when three friends went backpacking through Japan together. Our three directors spent two weeks exploring the Land of the Rising Sun with their Japan Rail Passes. After falling in love with the country, they returned full of inspiration and established JRPass.com, the largest and most trusted online retailer of Japan Rail Passes. In the last 15 years, with a growing team, JRPass.com has helped thousands of customers enjoy the best possible travel experience in Japan.
During that time, it became clear that finding the ideal home away from home in this beautiful country wasn’t as easy as it could be. JapanDen has changed that. We’ve brought together all the knowledge and expertise we’ve gained over the years with JRPass.com, along with our personal, 1-2-1 approach to helping travellers with their plans, to offer the very best and most authentic Japanese accommodation. You’ll find more than 4,500 Japanese hotels, hostels, and traditional Ryokans, which have been carefully curated to satisfy your every wanderlust.
JapanDen isn’t a corporation. We’re a community. A team of travel lovers, goal-setters, and dreamers. You’ll find us working from coffee shops at all hours and sweating the small details so you don’t have to. The trips you book with us, the travel photos you tag us in, the emails you send, and the feedback you give, drives us to get up in the morning and to keep improving. So, thank you for trusting us with your special trip. We love Japan as much as you do and it’s our pleasure to help you find the perfect place to stay.
FAQ:
With decades of experience working in Japanese travel and hospitality, you can trust us to help you find the perfect place to stay. JapanDen isn’t a corporation, we’re a community of fellow travellers and Japan enthusiasts dedicated to bringing you the very best in authentic Japanese accommodation, off-the-beaten path activities, and curated travel guides. Our passion for Japan shines through in everything we do.
JapanDen offers a wide variety of booking options. We recommend searching for your favourite location, destination or hotel name. Simply select your room type, optional extra (like a tasty breakfast) and complete your booking. It couldn’t be easier.
Whether you’re looking for a comfy hotel room or an adventurous glamping experience, you'll find it at JapanDen. We have more than 4,500 hotels and ryokans to choose from. At JapanDen, you will also find a special emphasis on ryokan (traditional Japanese inns) as well as an extensive selection of off-the-beaten track options based on our expertise and decades of experience in Japan.
As well as booking accommodation, JapanDen is a place to learn more about Japan and how you can make the most of your time in this special country. From in-depth region guides to stories from Japan, we’ll be regularly publishing carefully curated insights from Japanese culture, with recommendations for the best activities and attractions and the latest news. Looking forward, we’ll also be adding special community features so you can share ideas and inspiration with like-minded people. Please come back and visit us regularly as we continue to add new content. We want JapanDen to be your home away from home too.
As part of the JRPass.com group, we offer a dedicated Meet and Greet service with expert personal assistance on your arrival in Japan booked via JRPass.com, alongside nationwide and regional rail passes for travel. As JapanDen grows, we will be offering more services and activities to provide a complete Japan travel experience.
JapanDen is part of the JRPass.com group, book your passes and tickets directly on JRPass.com
Additional websites and services:
Important official websites
The largest and most trusted online retailer of Japan Rail Passes. In the last 15 years, with a growing team, JRPass.com has helped thousands of customers enjoy the best possible travel experience in Japan.
JNTO, The Japan National Tourism Organization Website
The Japan National Tourism Organization was founded in 1964 and provides information about Japan to promote travel to and in the country. Its headquarters are in Yotsuya, Shinjuku-ku, Tokyo.
The Government of Japan, JapanGov
The official website of the Government of Japan, provides a wealth of information on the country.
Meet And Greet Services
Experience a hassle-free journey in Japan with personal assistance from JRPass staff right at the airport. Upon your arrival, they will greet you in person. They are there to assist in activating your JR Pass and reserving tickets for the railway system, allowing you to concentrate fully on savouring your time in Japan.
Emergency contact pages & numbers
In Japan, the nationwide emergency phone numbers are:
Police: 110
Ambulance/Fire: 119
Emergency disaster support (earthquake, tsunami etc): 03-5366-6076
Tokyo Metropolitan Police also has an English helpline available 24 hours a day, 365 days a year, on: 03-3501-0110.
Tokyo English Life Line (TELL) has a mental health support line available (Mon-Thursday, 9am-11pm, Fri-Sun, 9am-2am) on: 03-5774-0992
If you’re an overseas visitor to Japan in need of other forms of emergency assistance, the Japan National Tourism Organization (JNTO) also offers a 24/7 multilingual call centre service.
You can call the Japan Visitor Hotline on: 050-3816-2787 (24 hours a day, 365 days a year)